About ROCKSTAR Concierge

Roxstar Concierge is a boutique concierge luxury lifestyle and travel management solution provider established to assist busy individuals with the smooth running of their lives, ranging from personal to professional matters. Our philosophy is to give the highest level of professional and personalised service by being flexible and adaptable to the needs and requests of our clients. We are known for our uncompromised attention to detail and offering a proficient and attentive service. Our purpose with Roxstar Concierge was to offer a different kind of concierge service to fulfil a service that offers privileged access to the most sought after experiences and opportunities that life has to offer, with minimal stress, delivering on its promises.

The team behind the success of Roxstar Concierge understand and share the same passion to provide excellence in personal service. We are a full-service agency that offers concierge and travel services to the local and international tourism market. We have an existing administrative infrastructure, and work with a wide range of service providers. As a dynamic and multi-cultural team, we access business opportunities and create unique travel experiences. Our clients can be assured of faultless service delivery through combined skills and effective involvement in the industry.

Whether it's for business or pleasure, our Membership and Corporate Services are designed so that everything is catered to our Members preferred level of assistance and tailored to their personal requirements. From last-minute restaurant reservations and bespoke travel itineraries, opera and theatre tickets, to international property searches and accessing private schools and tutoring. We are the favoured service chosen by those who are keen to enjoy the very best life has to offer.

SERVICES FOR ALL MEMBERSHIPS

TRAVEL
Roxstar Concierge provides its Members with exclusive luxury travel concierge services in the most luxurious and exotic destinations on earth. You can ask Roxstar Concierge to book your entire holiday from start to fi nish, or simply seek expert advice on restaurants, once you’ve landed. Roxstar Concierge can be there every step of the way, should you so wish. Luxury travel concierge services are one of the most important sectors of Roxstar Concierge business. Our Travel Specialists have years of experience in booking the best fl ights and luxury accommodation, and of fulfi lling essential but tricky visa arrangements. You may be looking to book a weekend getaway for two, a high-powered business conference or a full-blown holiday with the family; our in-house Travel Specialists have just the right combination for you.

RESTAURANT RESERVATIONS
We open doors to the world’s most in-demand restaurants for you. From family owned traditional resturants in various cities to last-minute tables at the newest venues and coveted Michelin star eateries, our Lifestyle Managers have the contacts to make the impossible possible

VIP ACCESS
Our Nightlight Specialists can help you skip the line at some of the best bars and nightclubs around the world. Whether you’ve just landed in Monanco with friends and want to dance the night away, or in Milan to meet clients, we can ensure that your name is on every guest list. Coveted tickets to red carpet events, exclusive film premieres, sporting events or the opera, front-row seats at Fashion Week or sold-out shows… with us, you can be assured that you’ll gave access to VIP pre-release tickets and exclusive access to major events in the sports, theatre, music and arts scenes.

DAY-TO-DAY ERRANDS
From sourcing babysitters and dog-walkers to running errands and planning appointments, we understand that some of the simplest tasks in life can also be the most time-consuming. Let us take care of the day-to-day errands, so you can have the time to concentrate on what’s really important

EMERGENCY REQUESTS
Rest assured in the knowledge that whatever the emergency is and wherever you may fi nd yourself in the world, we’re just a phone call away 24/7/365.

UNIQUE EXPERIENCES
We aim to provide you with defi nitive and bespoke experiences tailored around your interests and passions. From the rare and extraordinary to the irresistible and divine, we pave the path to unique and inaccessible experiences money can’t buy.

EDUCATION
Our team of education specialists provide professional consultations and ongoing support that can help to give your children that extra edge in this fi ercely competitive and hugely oversubscribed arena

RELOCATION SERVICES
Relocating is one of life’s most stressful experiences. Let us organise the entire moving process for you, from packing up your home to our dedicated unpacking service. From overseeing the packing to arranging post tenancy cleaning, we promise to relieve the hassle and give you peace of mind as we work with award-winning removal and clearance companies that provide home relocation services.

HOME MANAGEMENT
Let us handle your home-related ‘to do’ lists. With experts to oversee maintenance or refurbishment, home-movers, house-sitters, decorators, landscaping services, interior designers, or just someone to keep a spare set of keys for emergencies – you can count on us.

AIRPORT SERVICES
Airport Services include a whole array of services related to Airport; starting from Airport Pick / Drop, Visa Deposit, Ok to Board and Meet and Greet services. These services provided by Roxstar Concierge are very convenient for the customers as it makes life easy .Our exclusive fl eet of cars and cordial, well uniformed chauffeurs help make airport journeys hassle-free. We have a team of call centre agents who take care of your airport related requirements as soon as you put through your request. Just send us a mail or call us to avail the service.

CAR SERVICING
Roxstar Concierge offers its privileged customer “Car Servicing” service. All you need to do is reserve the service 72 hours in advance and provide us relevant documents as per the requirements of the car servicing authority. Our professionals will collect your car/documents from your mentioned place and after servicing, your car will be delivered back to your home or place of work as dropping off and collecting your car is not always convenient. We offer a pickup and delivery service of your car for servicing.

COURIER SERVICES
Roxstar Concierge Courier Services are truly a class apart in terms of convenience. We provide door to door pickup and delivery for documents. Customers are informed before pick up of documents and notifi ed once delivery is done. We require a 48 hour advance notifi cation either by mail or by calling at our call centre. We offer Local as well as International Courier services.

OCCASION REMINDERS
Roxstar Concierge Occasion Reminder Services help you set reminders for special occasions and stay prepared for them. Members can dial our dedicated call centre number and our agent will record all dates for reminders. After the dates are recorded, the agent will send an email with the details for reminders for confi rmation. Within UAE, reminders are given via telephone calls and by emails anywhere else on the globe. Members can also specify details to be included in the reminder and set dates or frequency depending on their individual requirements.

IT ASSISTANCE
We help you with common IT problems like Screen Repairs, Physical Damage, Connectivity Issues, Keypad Problems, Charging and Power Issues, Unlocking, Sound Issues, Cosmetic Damage, Software Upgrade, Data Transfer and Recovery.

HANDYMAN SERVICES
Our Handyman Services are designed to take the hassle out of arranging for a wide variety of day-to- day small jobs, remodels, repairs and maintenance. We have a dedicated call centre that can arrange for services like masonry, curtain fixing, plumbing, electrical fi xing and any home/offi ce improvement needs. Members can avail this service and will be charged only on actual.

STORAGE OF DOCUMENTS
Document Management Services from Roxstar Concierge make accessing personal documents from anywhere around the globe quick and easy. Members can either send documents via email or request a collection. The Roxstar Concierge agents scans and stores the documents and makes them available 24/7 to members from anywhere in the globe. We have a call centre and a scanning and digital storage facility with trained staff to help you. To make use of our document pickup and scanning service, members have to give a 24 hour notice. Sending by email or FAX will require 30 minutes and physical delivery depends on the destination.

MOVERS AND PACKERS
Roxstar Concierge has a reliable and reputed set of Movers and Packers who can handle all your moving and relocation needs. You can contact our call centre or email us and put in a request with your requirement. Movers and packers from our network will visit your site within 24 hours of request. They will provide you with a custom quote within 48 hours. Whether you’re new to the country or are shifting to a different location, The Concierge Company’s specialist services can make your move smooth and enjoyable.

OTHER MEMBERSHIPS


THE ROXSTAR MODEL MEMBERSHIP

THE PA CLUB

Apply Here

Please fill in the below details, or to talk to us further, simply email Info@roxstarconcierge.co.za

If you were referred by a member of the club, please state their name and company